Reporting Problems With Your Hotel Room Quiz
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Which complaint is the most polite?
Which common items may be missing from your room?
Phrasing a solution as a question is polite. True or False?
Use the following words to complete the sentences below.
available possible two towel quieter
What is it important to do when making a complaint? Select three answers.
Fill in the blank to complete the sentence.
There’s only one _____ on my bed. May I have an extra one, please?
Who should you call first if you have a problem with your hotel room?
Fill in the blanks with ‘bring’ and ‘send’ to complete the dialogues below.
bring (x2) send (x2)
Starting a question with ‘could’ or ‘would’ sounds disrespectful. True or False?
Place the sentences in the correct order to make a dialogue.
Oh dear. Which room are you in?
You're welcome. Apologies for the inconvenience.
I'll send someone up right now to replace the lightbulb for you.
That's perfect. Thank you.
It's room 407.
Good afternoon, reception.
Hello. One of the lightbulbs in my room seems to be broken.