Reporting Problems With Your Hotel Room Quiz
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Which complaint is the most polite?
Which common items may be missing from your room?
Phrasing a solution as a question is polite. True or False?
Use the following words to complete the sentences below.
available possible two towel quieter
There’s only one in the bathroom but there are people staying in this room.
Would it be to have an extra pillow?
This room is quite noisy. Do you have a room ?
What is it important to do when making a complaint? Select three answers.
Fill in the blank to complete the sentence.
There’s only one _____ on my bed. May I have an extra one, please?
Who should you call first if you have a problem with your hotel room?
Fill in the blanks with ‘bring’ and ‘send’ to complete the dialogues below.
bring (x2) send (x2)
A: Hello. Could you please someone to my room with an extra towel? I seem to be missing one.
B: I’m sorry about that. No problem, I will come and a towel to you.
A: Could you also a room service menu? I don’t think my room has one.
B: Could I have an extra pillow, please?
B: Certainly. I’ll someone up to you now with the pillow.
Starting a question with ‘could’ or ‘would’ sounds disrespectful. True or False?
Place the sentences in the correct order to make a dialogue.
- Oh dear. Which room are you in?
- I'll send someone up right now to replace the lightbulb for you.
- Hello. One of the lightbulbs in my room seems to be broken.
- That's perfect. Thank you.
- It's room 407.
- You're welcome. Apologies for the inconvenience.
- Good afternoon, reception.