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English for Travelling

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At The Airport

3 Topics
|
3 Quizzes
Arriving

3 Topics
|
3 Quizzes
Staying At A Hotel

3 Topics
|
3 Quizzes
Staying At AirBnB Accommodation

3 Topics
|
3 Quizzes
Talking To Locals

3 Topics
|
3 Quizzes
Sightseeing

3 Topics
|
3 Quizzes
Taking Care Of The Essentials

3 Topics
|
3 Quizzes
Food and Drink

3 Topics
|
3 Quizzes
Pubs

3 Topics
|
3 Quizzes
Safety Tips

1 Topic
|
1 Quiz
1. Keeping Safe
  1. Keeping Safe Quiz

Quizzes

English For Travelling Quiz

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Quiz 9 of29

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Reporting Problems With Your Hotel Room Quiz

Gemma November 20, 2019

English for Travelling Staying At A Hotel Reporting Problems With Your Hotel Room Reporting Problems With Your Hotel Room Quiz

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Question 1 of 8

1. Question
Which complaint is the most polite?
- You haven't cleaned my sheets!
- It looks like my sheets haven't been cleaned.
- Why aren't my sheets clean?
Question 2 of 8

2. Question
Which common items may be missing from your room?
- soap
- towels
- tv
- pillows
- desk
Question 3 of 8

3. Question
Phrasing a solution as a question is polite. True or False?
- True
- False
Question 4 of 8

4. Question
What is it important to do when making a complaint? Select three answers.
- Shout
- Be respectful
- Scream
- Smile
- Stay calm
Question 5 of 8

5. Question
Fill in the blank to complete the sentence.

There’s only one _____ on my bed. May I have an extra one, please?
Question 6 of 8

6. Question
Who should you call first if you have a problem with your hotel room?
- The manager
- The person who took your booking
- Reception
Question 7 of 8

7. Question
Starting a question with ‘could’ or ‘would’ sounds disrespectful. True or False?
- True
- False
Question 8 of 8

8. Question
Place the sentences in the correct order to make a dialogue.
- I'll send someone up right now to replace the lightbulb for you.
- That's perfect. Thank you.
- Good afternoon, reception.
- It's room 407.
- Hello. One of the lightbulbs in my room seems to be broken.
- Oh dear. Which room are you in?
- You're welcome. Apologies for the inconvenience.
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