S1E5: Emailing Functions and Phrases: Linking Words Part 2 Transcript
Welcome to episode 5 where we’ll pick up where episode 4 left off. We just finished discussing four types of linking words. Now, fifthly we have linking words used to add more information.
‘I apologise for the delay in getting back to you, Ms. Brown. I wanted to inform you that we are willing to offer you a full refund, furthermore we want to offer you a 50% gift voucher to apologise again for any inconvenience caused.’
The writer of this email has started with an apology to Ms. Brown. The writer then goes on to say that Ms. Brown will receive a refund. The writer then uses the linking word ‘furthermore’ to add more information into the sentence. This information being that Ms. Brown will receive a 50% gift voucher.
‘Furthermore’ is interchangeable with other linking words such as ‘and’ or ‘in addition’ but, in an example such as this one, when writing to a customer, especially a customer you’re apologising to, you want to be as formal and professional as possible.
Here’s another example: ‘I am writing to request the WordPress documents in addition to my previous request for the screenshots. Thank you in advance.’
The writer of this email has done the same thing as the previous one. They’ve used the linking words ‘in addition’ to add extra information into the sentence. The writer states that they’ve written a previous request (for screenshots) and are now asking for something new (the WordPress documents). ‘In addition’ brings those two clauses together and links them together.
Here’s another example: ‘I will be at the meeting for 3pm. I will also bring the appropriate documents.’
The writer of this email has chosen the linking word ‘also’ to add more information into the sentence. It’s important to note that linking words can sometimes be used to begin sentences. For example, the previous sentence could say ‘Also, I will bring the appropriate documents.’ We will look at this in more detail below…
Other examples of linking words that can contrast ideas:
And, moreover, what is more, as well.
Sixthly, we’re going to look at linking words of sequence which is something I did in the previous episode and have continued to do here. (Have you been paying attention?)
Sometimes, when writing a complex email with a lot of different paragraphs (a cover letter, for example), it’s useful to break your email into distinctive sections. A good way to do this is by using sequence words such as ‘firstly’, ‘secondly’, ‘thirdly’, ‘fourthly’, ‘finally’, etc. These words are a good way to guide your reader and show that you have confidence over what you’re writing.
The penultimate kind of linking words show a result or consequence
‘As a result of the argument both companies pulled out of the deal.’
This sentence tells us that the result/consequence of an argument is that both companies have dropped out of a deal.
Other examples include:
Therefore. For example: ‘Therefore it’s in our best interest to take the deal.’
For this reason. For example: ‘For this reason I believe I will make a good addition to your team.’
Finally, we use linking words to introduce a new topic. These examples are:
In relation to (the documents you sent over to me.)
Regarding (our previous conversation).
With reference to (our talk yesterday.)
And there you have it! Linking words are perfect way to bring ideas together in your emails. Head over to episode 6 and I’ll tell you good ways to give information in your emails.