Checking In At A Hotel
You’ve finally arrived at your hotel! Now you’re ready to drop off your luggage and start exploring your surroundings. Let’s check in.
The great news is that checking in should be very straightforward. It’s the hotel receptionist’s job to help guests check in and to assist you with anything you need.
Generally, the vocabulary you need to check in is the same vocabulary you used to book your hotel room. Look at the dialogues below…the vocabulary should be familiar.
A: Good morning, madam.
B: Good morning. I’d like to check in, please.
A: Of course. May I take your name?
B: It’s Fiona Jones.
A: Ah yes. It’s a double room for two nights. Is that correct?
B: Yes, that’s perfect.
A: Good evening, sir. Welcome to the Grand Horizon Hotel. Are you checking in?
B: Yes, I’d like to check in.
A: What name is the reservation under?
B: It’s under Kyle Westbrook. We’re staying for three nights.
A: Here you are. You’ve booked a family room?
B: Yes, that’s correct.
When you check in, usually you will just be asked for your name and your passport. The hotel know how long you are staying for and the type of room you have booked. Easy so far, right?!
Next, the receptionist will tell you which room number you are staying in and give you the key to your room. If there is more than one person staying in the room, usually the receptionist will ask you how many keys you would like. They may also give you directions to get to your room. Here are some examples:
A: Here is your key. Are you happy to share one key, or would you like an extra one?
B: My husband and I may want to do different things during our stay, so an extra key would be useful.
A: No problem. Here’s the extra key. You’re staying in room 403. There’s a lift to your left, and your room is on the fourth floor.
B: Wonderful. Thank you very much.
A: Your room number is 219. Do you need more than one key?
B: No, just one key is fine for us.
A: Great. Your room is on the second floor. There’s a lift at the end of the corridor. When you get to the second floor, follow the signs for room 219.
Finally, there are a few questions that you may want to ask the receptionist before you go to your room. Some of the most common questions are:
* What time do I need to check out?
* What time is breakfast served?/Where is the dining room?
* Do you offer wifi?
* Is there a _______ nearby? (e.g. park, bank, post office etc.)
* Could you give me a wake-up call?
* How do I call reception from my room?
* Do you offer room service?
Here are some dialogues to help you with these questions.
A: What time is breakfast served?
B: Breakfast is from 7am – 10am. It’s served in the dining room which is opposite the lobby, on the left.
A: If I prefer to have room service, how do I call reception from my room?
B: Just dial ‘9’ and you will be connected to reception.
A: Thank you. I need to get up very early tomorrow. May I have a wake-up call?
B: Certainly. What time would you like your wake-up call?
A: 6am, please.
A: Here is your room key. Your room is on the third floor and it’s room 311.
B: Thank you. What time do I need to check out in the morning?
A: Check out is 10am.
B: Perfect. I forgot to bring cash with me. Is there a bank nearby?
A: Yes, there’s one very close by. Just go out the front door and turn left. Walk for one minute and you’ll see a Bank of Scotland on the left.