Reporting Problems At Your AirBnB
Oh no! You’ve arrived at your AirBnB accommodation but there’s a problem.
Don’t panic. AirBnB hosts are usually very helpful people who are asked these questions all the time by their guests.
If you’re having trouble finding the property, the best thing to do is call the host. You will find their number in the booking details on the AirBnB website.
Here are some dialogues to help you ask for directions:
A: Hi Robert. It’s Clara, your AirBnB guest. I’m almost at your house but I can’t seem to find it! Can you help me? I’m on King Street just now.
B: Hi Clara! Ah, you’re not far away. Walk to the end of King Street, then turn left onto Queen Street. My flat is the first building on the right, number fifty-five. It has a green door. I’ll see you soon!
A: Hi Caroline. It’s Brad here. Sorry I’m a little late arriving at your flat. I think I’m nearby but I’m a bit lost!
B: That’s no problem. What’s the name of the street you’re on right now?
A: I’m on Arden Street.
B: Ah! I think you took a wrong turn when you left the train station. Go back to the train station and when you reach the entrance, turn right. My flat is at the bottom of the road, on the left. If you still can’t find it, just call me and I will stand outside and wave to you!
That’s right! Some AirBnB hosts will offer to stand outside if you get lost so you can easily identify their home!
What happens if you find the property but you can’t find the key? Or you need something inside the property but you can’t find it? Look at the dialogues below to find useful phrases we use to ask for something.
A: I can’t seem to find the key for the flat. Did you say it was under the door mat?
B: No, the key is under the plant pot.
A: Ah! My mistake. I’ve found it now. Thank you!
A: Do you know where I can find the towels? I’ve looked in the bathroom but I don’t see any.
B: The towels are kept in the bedroom next to the bathroom. They’re in the cupboard on the top shelf.
A: Wonderful! Now I see them. Thank you.
A: Could you tell me how to turn the hot water on, please? There’s only cold water at the moment.
B: Of course! In the hall there is a cupboard on the right. The boiler system is in there. Just press the top button and the water will start heating.
A: Thank you very much.
Top tip: most AirBnB hosts provide guests with instructions to help them use appliances in the property. It’s usually in a book or a folder somewhere obvious like the dining room table or in the kitchen. These instructions normally tell you how to get hot water, how to use the washing machine, how to us the TV etc. They may also include useful local knowledge like where to eat, which attractions to see and where the nearest supermarket is.
Of course, if the AirBnB host is at the property when you are there, then you can ask them for help directly if you can’t find something or need their help.